Effective date: 15 September 2026
Thank you for using RangeO to reach customers near your business.
1.1 RangeO helps local businesses and customers find each other. You publish an offer and set a geographic area around your location; when a RangeO customer who has opted in enters that area and the offer matches their interests, they receive a notification and can redeem the offer with you in person.
1.2 These Marketplace Terms are a binding agreement between you — the business you represent — and RangeO ("RangeO", "we", "us", "our"). They govern how your offers are shown to customers through the RangeO app and websites (the "Marketplace") and how redemption works between you and a customer. "You" and "your" mean the business on whose behalf the account is used.
1.3 Your subscription to the RangeO platform — plans, fees, billing, and the software licence — is governed by our separate Terms & Conditions for Business Platform. Our Privacy Policy and Cookie Policy also apply. Where both the Platform Terms and these Marketplace Terms apply, the Platform Terms govern the commercial relationship and these Marketplace Terms govern how offers and redemption work.
1.4 By publishing an offer or otherwise using the Marketplace, you agree to these Marketplace Terms.
2.1 These Marketplace Terms set out:
2.2 By using the Marketplace you agree to these Marketplace Terms.
2.3 We keep other terms and policies that go with these — including the Terms & Conditions for Business Platform and the Privacy Policy — and we encourage you to read them.
3.1 Your account. You create and manage everything through your RangeO business account. You must give us the information we reasonably require and keep it complete, accurate and up to date. Incomplete or inaccurate information may stop us providing the service.
3.2 Publishing an offer. Through the dashboard you publish an offer: the discount or deal, the geographic area around your location within which it is advertised (a "geofence"), an optional schedule or event window, and which of your locations it applies to. New businesses, and at our discretion new offers, are reviewed before they go live.
3.3 Notifications. When a customer enters your geofence and an offer matches their interests, RangeO may notify them. A notification is not a reservation, a booking, or a promise that the customer will visit — it is the digital equivalent of a sign in your window. A customer does not pay RangeO for an offer and does not hold anything; the offer is simply advertised to them for a limited time.
3.4 Redemption. A customer redeems an offer by coming to your location and showing your staff the redemption code in their app. Your staff confirm the code in the dashboard or the staff app, and the customer completes their purchase with you. The sale — and any payment for it — is concluded directly between you and the customer, on your own terms and at your own prices. RangeO does not sell anything to the customer, does not collect payment for what you sell, and is not a party to that transaction.
3.5 Offer changes and expiry. You can edit or remove an offer, or hide all your offers using holiday mode, at any time. An offer notification is only live for the window you set. Offers outside their schedule, or belonging to a suspended or unpaid account, are not shown.
3.6 Our removal rights. We may remove or suspend an offer, or cancel outstanding redemption codes, where we reasonably consider it necessary — for example a recall, a dispute, a breach of these Marketplace Terms, or a legal or safety concern.
4.1 Authority. By accepting these Marketplace Terms you confirm you are authorised to do so for the business.
4.2 Comply with the law. You — not RangeO — are responsible for understanding and complying with every law and regulation that applies to your business, your goods and services, your pricing and advertising, and your dealings with customers. Where you provide food or drink, this includes preparation, handling, labelling, allergen and storage information, and any authorisation or licence you need to serve the public. If we or a customer ask, you must provide the information the law requires about what you have offered.
4.3 Honour your offers. You must honour every offer you publish, on the terms and for the period you set, for any customer who presents a valid redemption code within the offer's window. The value of what you provide must genuinely match what the offer describes. If you cannot honour an offer, remove it promptly.
4.4 Offer rules. You must not:
4.5 Quality, recalls and safety. If you become aware that something you have provided, or offered to provide, to customers through RangeO is unsafe, subject to a recall, or non-compliant with the law, or if you lose a licence you need to operate, you must remove the affected offers immediately and tell us. We may then cancel affected redemption codes and notify the customers concerned.
5.1 RangeO provides the Marketplace. We do not own, supply, or control anything you offer to customers, and we are not a party to the sale between you and a customer. We are not responsible for:
5.2 Complaints. We handle complaints we receive from customers about the use of the Marketplace. Where a complaint is only about your goods, services, or an in-person experience, we may pass it to you or ask the customer to contact you directly, and you agree to help us resolve it and to give us any information we reasonably need in good time. If a customer complains to you about RangeO itself, direct them to us, or forward a written complaint to us.
6.1 RangeO does not take a commission or per-redemption fee on your sales and does not collect or pay out money for the goods or services you sell.
6.2 The fees you pay RangeO are the subscription (or event) fees set out in your account and governed by the Terms & Conditions for Business Platform.
7.1 You control who can access your account and what they can do, including your staff. You can change or remove that access at any time.
7.2 You are responsible for everything your authorised users do on the Marketplace, for keeping your login details secure and not sharing them, and for giving us true, accurate and complete information. These Marketplace Terms apply to every authorised user you add.
8.1 Each of us will comply with the privacy and data-protection laws that apply to it, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
8.2 RangeO is the controller of the personal information it collects from customers. We do not give you customers' personal information beyond what a redemption needs: your staff see a customer's first name when a code is redeemed, and for mobile-service offers you exchange messages with the customer through the in-app thread. You must use that information only to complete and support that specific redemption — not for marketing or anything else.
8.3 You are responsible for handling any personal information a customer gives you directly, in line with the law.
Each party will take reasonable steps to protect the other's confidential information and will not disclose it, except to its advisers, group companies, auditors or financiers on a confidential basis, or where required by law or a regulator. Information is not confidential if it is or becomes public through no breach of this section, or the recipient already knew it without a confidentiality obligation.
10.1 To the maximum extent permitted by law, RangeO is not liable for loss of profits, revenue, business opportunities, goodwill or anticipated savings, for indirect or consequential loss, or for punitive damages.
10.2 To the maximum extent permitted by law, RangeO's total liability arising out of or relating to these Marketplace Terms or your use of the Marketplace is limited, in aggregate, to the fees you paid RangeO in the 12 months before the event giving rise to the claim.
10.3 You will indemnify RangeO and its directors, officers, employees and contractors against third-party claims (including action by a government authority), and the resulting liabilities, losses, damages, fines, costs and legal fees, arising out of your offers, your goods or services, your use of the Marketplace, or your breach of these Marketplace Terms or of any law.
10.4 Nothing in these Marketplace Terms limits liability that cannot be limited under law, including rights under the Australian Consumer Law, or liability for fraud, or for death or personal injury caused by negligence.
11.1 While your account is active, you permit RangeO to display your business name and logo on the Marketplace and in the customer app so customers can find your offers, and to refer to you as a RangeO business. Any other use needs your prior written consent.
11.2 While your account is active you may state that you use RangeO and display the RangeO name and logo for that purpose, following any brand guidance we give you. Any other use of our name, logo or materials needs our prior written consent, and we may withdraw permission if your use does not follow our guidance.
11.3 Apart from your own name and logo, everything on the Marketplace is RangeO's property or licensed to us.
12.1 We may suspend or terminate your access to the Marketplace, and delete your account, at our reasonable discretion — for example if you materially or repeatedly breach these Marketplace Terms, if we are required to by law or a court, if we reasonably believe your conduct harms RangeO, a customer or a third party (for example misleading customers, abuse, spam, or scraping content that is not yours), or if your account is inactive for an extended period.
12.2 If you believe your account was suspended or terminated in error, contact us.
12.3 You are free to stop using the Marketplace at any time. Ending your subscription is handled under the Terms & Conditions for Business Platform.
13.1 Disclaimer of warranties. The Marketplace is provided "as is." To the extent permitted by law, we disclaim all implied warranties, including non-infringement, merchantability and fitness for a particular purpose, and we are held only to the express commitments in these Marketplace Terms. This does not affect rights you have under the Australian Consumer Law that cannot be excluded.
13.2 Risk-based action. We may suspend your access or decline to act where we reasonably believe there is a legal, regulatory or safety risk connected with you, your business, or an offer, and we may act without notice where the risk requires it.
13.3 Changes. We may update these Marketplace Terms from time to time. We will give you reasonable notice of material changes before they take effect, unless a change is required immediately by law. Changes are not retrospective. If you keep using the Marketplace after a change takes effect, you accept the updated Marketplace Terms. The effective date at the top shows the current version.
13.4 Assignment. You may not transfer these Marketplace Terms without our written consent. We may transfer them to a RangeO group company or a successor to our business on 30 days' notice.
13.5 Governing law and disputes. These Marketplace Terms are governed by the laws of Western Australia, and disputes will be handled by the courts of Western Australia, unless applicable law requires otherwise. Most issues can be resolved quickly by contacting us — please do that first.
13.6 Contact. Questions about these Marketplace Terms: info@rangeo.com.au. Notices to you are sent to the email address on your account.
Last updated 8 September 2026
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