Effective date: 15 September 2026
This is a subscription agreement between you — the business named on the account — and RangeO ("RangeO", "we", "us", "our"). It governs your subscription to the RangeO platform and your use of the RangeO business dashboard. By creating a business account, choosing a plan, or using the Platform, you agree to it. If you don't agree, don't use the Platform.
The RangeO mobile app that customers use is governed by our separate consumer Terms & Conditions. Our Privacy Policy and Cookie Policy also apply.
2.1 Access. As long as you meet your obligations under this agreement, we grant you a limited, non-exclusive, non-transferable right to access and use the Services for your own business — promoting your own offers to RangeO customers — for the duration of your Subscription and within the area your plan covers. Your Users get the same right, and you remain responsible for what they do (see section 5).
2.2 What's not included. You are responsible for your own devices, internet connection, and any other equipment or services you need to use the Platform. We don't cover those costs.
2.3 The Service evolves. RangeO is delivered as software as a service and is updated regularly. Features may be added, changed, or removed over time. We won't make a change that materially reduces the core functionality of the plan you're paying for during your current billing period without letting you know.
3.1 Account. You register a business account on the dashboard and give us the information we reasonably need — business name, category, contact details, location(s) and billing details. Keep it complete, accurate and current. If it isn't, we may not be able to provide the Services; for example, we can't run your subscription without valid billing details.
3.2 Review. New businesses, and at our discretion new offers, are reviewed by RangeO before they go live. We may decline or remove an offer or account that doesn't meet this agreement or our published guidance.
3.3 Offers. Through the dashboard you create offers, set the discount or deal, set the geographic area around your location within which the offer is advertised (a "geofence"), optionally set a schedule or event window, and choose which of your locations an offer applies to. You are responsible for the accuracy of every offer, including its price, discount, conditions and duration.
3.4 Notifications. When a customer who has opted in enters your geofence and an offer matches their interests, RangeO may notify them. A notification is not a reservation, a booking, or a promise that the customer will visit — it is the digital equivalent of a sign in your window.
3.5 Redemption. A customer redeems an offer by showing your staff the redemption code in their app. Your staff confirm the code in the dashboard or staff app to mark it used. The sale of the underlying goods or services, and any payment for them, happens directly between you and the customer on your own terms. RangeO does not collect payment for what you sell and is not a party to that transaction.
3.6 Staff. You may give staff their own logins to verify codes.
3.7 Pausing. You can hide all your offers at any time using holiday mode, and edit or pause individual offers. Offers outside their schedule, or belonging to a suspended or unpaid account, are not shown to customers.
4.1 Authority. By accepting this agreement you confirm you're authorised to do so for the business.
4.2 Comply with the law. You — not RangeO — are responsible for understanding and complying with every law and regulation that applies to your business, your goods and services, your advertising, and your dealings with customers. This includes consumer protection and pricing law, food safety and labelling where relevant, and holding any licence your activity requires. RangeO does not give you legal advice, and nothing in the Platform should be taken as legal advice.
4.3 Honour your offers. You must honour every offer you publish, on the terms and for the period you set, for any customer who presents a valid redemption code within the offer's window. If you can't honour an offer, remove it promptly.
4.4 Offer rules. You must not:
4.5 Keep information current. Keep your business details, locations, contact email and billing information accurate and up to date.
4.6 Recalls and safety. If you become aware that something you've provided, or offered to provide, to customers through RangeO is unsafe, subject to a recall, or non-compliant with the law, or if you lose a licence you need to operate, remove the affected offers immediately and tell us. We may then cancel affected redemption codes and notify the customers concerned.
5.1 You control who can access your account and what they can do, and you can change or remove that access at any time. This agreement applies to every User you add.
5.2 You are responsible for:
6.1 RangeO provides the Platform. We don't own, supply, or control anything you offer to customers, and we are not a party to the sale between you and a customer. We are not responsible for the goods or services you provide or their quality, safety, price or description; for whether an offer is honoured; or for your compliance with the laws that apply to your business.
6.2 Complaints. We handle complaints we receive from customers about the use of the Platform. Where a complaint is about your goods, services, or an in-person experience, we may pass it to you or ask the customer to contact you, and you agree to help us resolve it and to give us any information we reasonably need. If a customer complains to you about RangeO itself, direct them to us.
7.1 Fees. The Services are provided on a paid subscription, or for event organisers a one-off event fee. Your plan, price, and any per-location charge are those shown on the Platform when you sign up and in your account. All amounts are in Australian dollars unless stated otherwise.
7.2 Billing. Subscriptions are billed in advance on a recurring basis through our payment processor, Stripe, and renew automatically at the end of each billing period until you cancel. Event fees are one-off charges for the event and dates you register.
7.3 Card details. Payment is handled by Stripe. RangeO doesn't store your full card number.
7.4 Promotional rates. Any introductory or discounted rate applies only for the period stated at sign-up and then reverts to the standard rate automatically. We're not obliged to repeat a discount for later periods.
7.5 Price changes. We may change plans and prices for future billing periods by giving you at least 30 days' notice before the change takes effect. If you don't want to continue at the new price, you can cancel before it applies.
7.6 Taxes. Prices are stated inclusive or exclusive of GST as shown at sign-up. You are responsible for any taxes that apply to your own sales to customers.
7.7 Failed or late payment. If a payment fails, Stripe may retry it automatically. While your account is unpaid we may hide your offers and, if it stays unresolved, suspend your account until payment is made.
7.8 Refunds. Fees are generally non-refundable. We consider refund requests, including for billing errors, on a case-by-case basis. Contact us if you think you've been charged incorrectly.
8.1 Term. This agreement starts when your account is activated and continues until your Subscription ends.
8.2 Renewal. Your Subscription renews automatically for successive periods of the same length until it's cancelled.
8.3 Cancelling. You can cancel your Subscription at any time from the dashboard (via the billing portal) or by contacting us. Cancellation takes effect at the end of your current billing period; you keep access until then, and fees already paid aren't refunded except as set out in section 7.
8.4 Termination for cause. Either party may terminate this agreement if the other is in material breach and hasn't fixed it within 30 days of written notice (10 days where the breach is of section 7 (Fees) or section 9 (Confidentiality)). We may also suspend or terminate your account, and delete it, if we're required to by law or a court, if we reasonably believe your conduct harms RangeO, a customer, or a third party (for example misleading customers, abusing staff or other users, or misusing the Platform), or if your account is inactive for an extended period.
8.5 Effect of termination. When this agreement ends, your right to use the Services stops, your offers stop showing to customers, and each party must stop using and return or delete the other's confidential information on request. Your account data remains available for a reasonable period in case you reactivate, after which we may delete it.
8.6 Survival. Sections 7, 8, 9, 10, 11, 12, 13 and 14 survive termination.
9.1 Each party may receive non-public information of the other that is confidential ("Confidential Information"). Yours includes Your Content; ours includes the non-public parts of the Platform, our analytics, and the pricing and terms of your Subscription.
9.2 The receiving party will use the other's Confidential Information only for this agreement, protect it with at least the care it uses for its own confidential information, and not disclose it except to its staff, advisers, group companies, auditors or financiers on a need-to-know and confidential basis, or where required by law or a regulator (with reasonable notice to the other party where allowed).
9.3 Confidential Information doesn't include information that is or becomes public through no breach of this section, that the receiving party already knew without a confidentiality obligation, or that it develops independently.
9.4 Feedback you give us about the Platform is not your Confidential Information, and we may use it without restriction or payment.
10.1 Your Content. You keep ownership of Your Content. You grant RangeO a worldwide, non-exclusive, royalty-free licence to host, copy, display, adapt and distribute Your Content for as long as it's on the Platform, so we can run the Services — including showing your business name, logo and offers to customers in the RangeO app.
10.2 RangeO Content. RangeO owns the Platform and all RangeO Content. Except for the access rights in section 2, you get no rights in it.
10.3 Accuracy of Your Content. You are responsible for Your Content and for evaluating any results you get from using the Platform. We don't warrant the accuracy or completeness of Your Content and aren't liable for it.
10.4 Analytics. We may collect and use usage, transactional and performance data from the Platform — including in aggregated and de-identified form — to operate, secure, benchmark and improve the Services and to produce statistics. Aggregated and de-identified analytics don't identify you, your Users or your customers, and we may use them without restriction.
10.5 Consumer personal data. RangeO is the controller of the personal information it collects from customers. We don't give you customers' personal information beyond what a redemption needs: your staff see a customer's first name when a code is redeemed, and for mobile-service offers you exchange messages with the customer through the in-app thread. You must use that information only to complete and support that specific redemption — not for marketing or anything else. Each party will comply with the privacy laws that apply to it, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as an independent controller of the personal data it holds.
11.1 RangeO's marks. The RangeO name, logo and branding are ours. While your Subscription is active you may say that you use RangeO and display our name and logo for that purpose, following any brand guidance we give you. Any other use needs our prior written consent, and we may withdraw permission if your use doesn't follow our guidance.
11.2 Your marks. While your account is active you permit RangeO to display your business name and logo on the Platform and in the customer app so customers can find your offers, and to refer to you as a RangeO business in marketing. Any other use of your marks needs your prior written consent.
12.1 The Services are provided "as is" and "as available." We don't warrant that they will be uninterrupted or free of errors or omissions, that every error can or will be fixed, or that any offer will result in a visit or a sale.
12.2 To the maximum extent permitted by law, RangeO disclaims all implied warranties and conditions, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. Using the Services is at your own risk.
12.3 This section does not exclude any right or guarantee that can't be excluded under law, including under the Australian Consumer Law. Where our liability for a breach of such a guarantee can be limited, it is limited (at our option) to re-supplying the Services or paying the cost of having them re-supplied.
13.1 To the maximum extent permitted by law, neither party is liable to the other for any indirect, incidental, special, punitive or consequential loss, or for lost profits, lost revenue, lost data, loss of use, loss of goodwill or business, or third-party claims, however caused.
13.2 To the maximum extent permitted by law, RangeO's total liability for all claims arising out of or connected with this agreement or your use of the Platform is limited, in aggregate, to the fees you paid RangeO in the 12 months before the event giving rise to the claim.
13.3 These limits do not apply to a party's liability for fraud, gross negligence or wilful misconduct, its indemnity obligations, or a breach of its confidentiality or data-protection obligations; or to any liability that can't be limited under law.
14.1 By you. You will defend, indemnify and hold harmless RangeO and its officers, employees and agents against third-party claims, and resulting losses, damages, costs and reasonable legal fees, arising out of Your Content, your offers, your goods or services, your use of the Services, or your breach of this agreement or of any law.
14.2 By RangeO. RangeO will defend, indemnify and hold harmless you against third-party claims that the Platform, used as permitted, infringes that third party's intellectual property rights, and resulting losses, damages, costs and reasonable legal fees. This doesn't apply to claims arising from Your Content, from combining the Platform with anything RangeO didn't provide, or from your use of a superseded version after we've made an update available. If the Platform is or may be found to infringe, RangeO may at its option obtain the right for you to keep using it, modify or replace the affected part, or terminate the affected Subscription and refund any pre-paid, unused fees.
14.3 Conditions. The indemnified party must promptly notify the other of the claim, give it control of the defence and settlement (it can't settle in a way that admits fault or imposes an obligation on the indemnified party without consent), and reasonably cooperate.
15.1 Relationship. The parties are independent. Nothing here creates a partnership, joint venture, agency or employment relationship.
15.2 Force majeure. Neither party is in breach for a delay or failure caused by an event beyond its reasonable control (for example natural disaster, war, terrorism, or a change in law), provided it gives prompt notice. If the event continues for more than 45 days, either party may terminate for convenience and RangeO will refund any pre-paid, unused fees.
15.3 Assignment. You may not assign this agreement without our written consent, except to a successor of your business by merger, acquisition or reorganisation on written notice to us. RangeO may assign it to a group company or a successor to our business on reasonable notice.
15.4 Notices. Notices to you are sent to the email address on your account; notices to RangeO go to info@rangeo.com.au. Routine communications may be made through the dashboard.
15.5 Changes. We may update this agreement from time to time. We'll give you reasonable notice of material changes, by email or through the dashboard, before they take effect — unless a change is required immediately by law. Changes are not retrospective. If you keep using the Platform after a change takes effect, you accept the updated agreement. The effective date at the top always shows the current version.
15.6 Entire agreement. This agreement, with the Privacy Policy and Cookie Policy, is the entire agreement between us about the Platform and replaces any earlier discussions. A failure to enforce a right isn't a waiver of it.
15.7 Severability. If any part of this agreement is unenforceable, the rest stays in effect and the unenforceable part is read down to the extent needed to make it valid.
15.8 Governing law. This agreement is governed by the laws of Western Australia, and the parties submit to the courts of Western Australia, unless applicable law requires otherwise. It is drafted in English and English governs.
Email: info@rangeo.com.au
Last updated 8 September 2026
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