Last updated: 15 September 2026
RangeO ("we", "us", "our") operates the RangeO mobile application and website (the "Service"), which notifies users of relevant offers from local businesses based on their location and stated interests. This policy explains what information we collect, why, and how it's handled.
This policy is written to align with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information we collect
1.1 Information you provide directly
- Email address
- Password (stored securely — see Section 4)
- First name
- Date of birth or age confirmation
- Home suburb or postcode
- Selected interest categories (e.g. Food & Drink, Fitness, Beauty)
- Notification and offer preferences
- Marketing communication preferences
- Ratings and written reviews you choose to leave after redeeming an offer
- Messages you send through the in-app messaging feature (used to coordinate appointments with mobile-service businesses)
1.2 Location information
- Precise (GPS) location, collected while the app is in use and, if you grant background permission, while the app is running in the background — this is how we detect when you're near a participating business.
- Location is used to trigger geofence notifications and is not visible to other users of the app.
- You can withdraw background location permission at any time through your device settings, or switch to "while using the app only." Doing so will limit or disable automatic nearby notifications.
1.3 Automatically collected information
- Device type and operating system
- App usage data (e.g. which notifications you open or redeem)
- General diagnostic and crash data
1.4 Information from third parties
- If you sign in using Apple or Google, we receive your name and email address from that provider as authorised by you.
2. How we use your information
We use your information to:
- Match you with nearby offers from businesses that fit your selected interests
- Send you push notifications when you enter a relevant geofenced area
- Operate, maintain, and improve the Service
- Communicate with you about your account or, where you've opted in, marketing updates
- Serve advertising (see Section 3) to support the free cost of the app
- Meet legal obligations and protect against fraud or misuse
We do not sell your personal information to third parties.
3. Advertising
When there is no participating business offer relevant to your location, we may show a general advertisement. If we use a third-party advertising provider to do this, that provider may receive device and approximate location data to serve the ad, in accordance with its own privacy policy. We will name any such provider in this policy before we begin showing advertising of this kind.
4. How we store and protect your information
- Passwords are stored in encrypted (hashed) form and are never visible to RangeO staff.
- Data is stored with reputable cloud infrastructure providers using industry-standard security measures.
- No method of storage or transmission is 100% secure, and we cannot guarantee absolute security, but we take reasonable steps to protect your information from misuse, loss, or unauthorised access.
5. Who we share information with
- Participating businesses see your first name when you redeem one of their offers, so staff can acknowledge you by name — we do not share your email, phone number, or full location history with businesses.
- Mobile-service businesses specifically (services with no fixed location, like a mobile cleaner) do not receive your phone number even for coordination purposes. Instead, redeeming their offer opens an in-app message thread between you and the business, and messages sent through that thread are visible to both you and the business, but not to other users.
- Service providers who help us operate the app (e.g. cloud hosting, push notification delivery, and mapping and geocoding services for address lookup) receive only the information necessary to perform their function, under confidentiality obligations.
- Legal requirements — we may disclose information if required by law, court order, or to protect the rights, safety, or property of RangeO, our users, or the public.
6. Your rights and choices
- Access and correction: you can request a copy of the personal information we hold about you, or ask us to correct it, by contacting us (Section 9).
- Data portability: you can ask us for a copy of your account data in a portable, commonly-used format by contacting us.
- Location permission: you can change or revoke location access at any time in your device settings.
- Notifications: you can turn off push notifications in-app or via device settings.
- Marketing communications: you can unsubscribe from marketing emails at any time via the link in those emails.
- Reviews: you can request removal of a review you've left by contacting us; we may also remove reviews that breach these policies or applicable law.
- Account deletion: you can ask us to delete your account and associated personal information by contacting us. We will action this within a reasonable time, except where we're required to retain information for legal or accounting purposes.
6A. How long we keep your information
We retain personal information for as long as it's needed for the purposes described in this policy, taking into account:
- how long you keep an active account with us,
- any legal obligation requiring us to retain certain records (e.g. transaction records for accounting purposes), and
- whether retention is reasonably necessary to resolve disputes or enforce our agreements.
If you delete your account, we'll delete or de-identify your personal information within a reasonable timeframe, except where we're required or permitted by law to retain it for longer (for example, financial records connected to business subscription payments).
7. Children's privacy
RangeO is not directed at children, and we require users to confirm they meet the minimum age for consent to data collection in their jurisdiction. We do not knowingly collect personal information from children below this age. If you believe a child has provided us with personal information, please contact us so we can remove it.
8. Business (merchant) accounts
If you sign up as a business, we additionally collect your business name, contact details, billing information, and the geofence and offer details you configure. Billing information is processed by our third-party payment provider and is not stored directly by RangeO.
9. Contact us
For questions about this policy, or to exercise any of the rights above, contact us at:
Email: info@rangeo.com.au
We aim to respond to privacy requests and complaints within 30 days. If your request is complex, we may need more time, and we'll let you know if that's the case.
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Changes to this policy
We may update this policy from time to time. We'll notify users of material changes via the app or email before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.